More On The Continuing Saga Of The Hotel
This whole saga has left a bad taste in my mouth to be honest. It's turned me right off staying at these kinds of places. Seems my main crime is that I shouldn't have publically revealed what happened or suggested that I've been treated better in cheaper hotels. Oh, and I shouldn't have called them nasty names. Boo frigging hoo. I loved the line in the letter that my accounts and the 'investigation' were 'similar (there are) differences in the accounts'. Clearly that's enough for them to call in the lawyers. Frankly I fully expected the staff to tell a different story - who wants their job at risk? Better to blame the nasty man who complained.
This'll be fun - a multi-national hotel chain with millions at their disposal suing me. I've got nothing they can take...but they're welcome to my debts. I expect I'll be asked to publish a retraction - which I won't - or an apology. Hey - I'll apologise for calling them wankers but I refuse to apologise for what they did. But chalk this one up to big business winning yet again - the customer is not always right at all, especially when this could have been easily fixed with a single phone call, which the hotel state they're unwilling to do (because I went public first). In the letter they clear up a few things, which is excellent and yep, I appreciate getting the room on the cheap (it appears we were upgraded) - however they're going to claim the robes and other odds and sods. No complaints from other guests as to the 3am wake-up, fair enough and they've stated that no airline staff were on the floor we were on. Okily dokily. Doesn't mean it didn't happen.
Alan Kupperberg, you were right. From now on I stay at home on New Years Eve. All you hospitality staff can rejoice - you've won. My business now goes elsewhere, along with my cash (little that I have). Steal a bottle from the mini-bar tonight, drink it and charge the guest on me. Shame though, the hotel does have a lovely view.
Might have to change the PayPal button to a fighting fund if they're gonna grind me into the dirt.